1. Sanvimo Pro seller
The seller and service operator is the individual entrepreneur identified below. Rouble purchases provide paid access to Sanvimo’s advanced features.
- Seller
- ИП Родин Дмитрий Евгеньевич
- INN · tax number
- 471305207536
- OGRNIP · registration number
- 326470400131720
- Support email
- support@sanvimo.com
- Support hours
- Mon–Fri, 09:00–18:00 Moscow time (UTC+3). Closed on Saturday and Sunday.
2. Support for money purchases
Email: support@sanvimo.com. Use this address for purchase questions, missing access, receipt requests, service cancellation and refund claims.
Include the account email, date, amount and order number if known. If you cannot sign in, use an email you can access; we will verify purchase ownership separately if necessary.
We will acknowledge your request within one working day. Working days are Monday to Friday, excluding Russian public holidays. Refund timeframes are described in the separate policy.
3. Other Sanvimo questions
For feature questions, in-app support is also available: Profile → Settings → Support. Replies appear in that same section.
Telegram Stars purchases retain a separate channel: the /paysupport command in the Sanvimo bot. Rouble purchase questions can be emailed directly.
4. Documents before purchase
All documents are accessible without signing in. RUB purchases through YooKassa are completed in your account; CloudPayments is being discussed separately. Terms for foreign-card payments will be published before enabling that method.